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WEBINAR

An Executive’s Guide to Social Media: 7 Strategic Purposes of Social

Watch digital marketing and social media guru Annmarie Hanlon in this webinar that will update and upgrade the way you view and use social media in your organization

VIEWPOINT

Creating Customer Centric Leaders

RESEARCH

The Value of Staff Customer Contact

RESEARCH

Avoiding a Social Media Firestorm

VIEWPOINT

How B2B Marketing is Learning from B2C

B2B marketing practice will follow the lead set by B2C marketers in the years ahead

VIEWPOINT

Building Brands for the Future

NEWS

Communications in the Era of Fake News

NEWS

Strategic Marketing for the Digital Age

Michigan Ross program to future-proof B-to-B and B-to-C marketing strategies

RESEARCH

Smart Products Vs a Meaningful Life

VIEWPOINT

Functionalization: A Key to Survival

VIEWPOINT

A Hybrid Digital Strategy Is Key

NEWS

Mastering Sales Leadership

Schulich helps senior executives master the critical-thinking skills and strategies required at the forefront of sales leadership

VIEWPOINT

Better Key-Account Relationships

VIEWPOINT

6 Drivers of Brand Desire

EVENT

Innovation in the Luxury Market

WBS’s Luxury and Innovation Hub explores the evolution of digital and experiential luxury for the new generation

RESOURCE

Customer Focused Insights

VIEWPOINT

Servitization A Model for Growth

VIEWPOINT

Vermeer’s Blue Ocean Thinking

VIEWPOINT

Data Analysis – It’s a Human Issue

How selecting appropriate data to provide 'business' answers is a human responsibility

NEWS

Strategic Marketing Analytics

RESEARCH

Value Creation from Big Data

RESEARCH

The Power of Compliments

How to Use Positive Feedback to Motivate Staff as Well as Customers

VIEWPOINT

Big Data – Beyond the Hype

RESEARCH

When Customers See CSR as a Negative

BOOK REVIEW

Digital Transformation and the Human Touch

VIEWPOINT

5 HR Strategies for Customer Service Excellence

VIEWPOINT

Predictive Analytics – The Future for Retail

VIEWPOINT

The Sad Demise of the Chief Marketing Officer

An alarming trend in companies that claim to put the customer first

RESEARCH

From Rumour to Fact - A Question of Certainty

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